Returns
ATMOVAC Return Policy
Effective Date: 6 June 2024
Overview
At ATMOVAC, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within [Number] days of the original purchase date.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- It must be in new and unused condition, with all original packaging and accessories.
- It must be accompanied by the original purchase receipt or proof of purchase.
- It must not be a final sale item or a customized product.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team to obtain a return authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories and the RA number.
- Ship the item back to us using a trackable shipping method.
- Once we receive and inspect your return, we will process your refund or exchange within [Number] business days.
Refunds
Refunds will be issued to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.
Exchanges
If you would like to exchange your item for a different product, please contact our customer service team to discuss your options.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the return shipping costs.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Customized products
- Items that have been used or damaged
- Items without original packaging or accessories
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at:
- 120 de la Barre Boucherville (Québec) J4B 2X7
- Phone: 888-956-6866
- [email protected]